Privacy Policy

XE Vape respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988.

What we collect

When you shop with us we may collect your name, email address, phone number, delivery address and order details. Payment is handled securely by our third-party payment provider — we do not store your full card details. We also collect basic browsing and device information through cookies.

How we use your information

We use your information to process and deliver your orders, provide customer support, send order and shipping updates, and — only where you've agreed — send occasional offers. You can opt out of marketing messages at any time.

Cookies

We use cookies to run the site, remember your cart, and understand how the store is used. You can manage or disable cookies through your browser settings.

Sharing your information

We share your information only as needed to run the store — with our payment provider, delivery and courier partners, and trusted service providers — and where required by law. We do not sell your personal information.

Data security & retention

We take reasonable steps to protect your information from misuse and unauthorised access. We keep it for as long as needed to fulfil your orders, provide support, and meet our legal obligations.

Your choices

You can ask us to access, correct or delete your personal information at any time by emailing [email protected].

Age

Our products and this website are intended only for adults aged 21 years or older.

Contact us

For any privacy questions, email [email protected].